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Business Analysis In-House Consultant - M/F


Descrição da Empresa

Há quatro décadas que a Michael Page trabalha incansavelmente para recrutar os melhores candidatos qualificados para as empresas mais prestigiadas. Os muitos anos de experiência e as capacidades aperfeiçoadas dos consultores da Michael Page fizeram da nossa empresa um dos líderes do setor, como inúmeras histórias de sucesso dos nossos clientes e candidatos podem confirmar. Com mais de 150 escritórios em 35 países de todo o mundo, a Michael Page está posicionada idealmente para ajudar candidatos a encontrarem os seus empregos de sonho e ajudar clientes a encontrarem candidatos altamente qualificados.

Registada há 10 meses no SAPO Emprego 1082 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

The project will be led in close coordination and cooperation with Domestic Markets to offer the international clients a seamless and state of the art experience.

Client Details

Our client is a growing multinational company.

Description

The key responsibilities will be to:


  • Operational and Technical support of the local roll-out projects to bring existing and new e-Banking clients to the platform on an extensive scope of countries.

    • Business side:
      • Contact / follow-up Cash Managers and Front officers to get their formal agreement to initiate the migration of the client onto the platform
      • Support the platform presentation and give clarification on the migration process
      • Prepare migration documentation and coordinate the sending of the document
      • Write any ad-hoc client/user communication
      • Prepare and coordinate several project committees with local teams

    • Technical / Data management side:
      • Coordinate, consolidate and review EU / NAR migration batch file and synchronise the migration steps with the technical team
      • Manage and update the migration database (EU/NAR), collecting necessary extracts from various data bases
      • Analyse and provide specific dashboards: migration connection Day 1 report, monthly new production report, migration progress report
      • Coordinate creation of mandatory information for the migration
      • Provide ad-hoc support to local client management team
    • Act as single point of contact between the local teams and central teams and handle all incoming requests liaising with the relevant team
    • Perform training to local client support team and ensure they are up and running on the platform (opening of a new geography and regular refreshes):
      • Train support teams (level 1 and 2) for the platform (invitation process, troubleshooting, new features, tips & tricks)
      • Provide ad-hoc 'technically-oriented' refresh sessions (invitation process, trouble-shooting, etc)
      • Prepare / update training material (new country opening, QRC (Quick reference cards), etc)
      • Assist in the support model definition and formalization

    Job Offer

    Join a leading global company.

    Pesquise também por: SQL  |  e-banking  |  database management

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